Florida Water Environment Association

Project/Committee Details

Utility Management Committee
Description:
The Utilities Management Committee, or UMC, works to promote efficiency and excellence in utility management. Committee members include representatives from utilities, manufacturers’ representatives, and consulting. UMC is an active committee, providing educational outreach in the form of workshops, like the FWEA/FBC Benchmarking Workshop, and though numerous vehicles such as sponsoring sessions at the Florida Water Resources Conference. If our interests sound like your interests, we'd love for you to join us!

Bi-monthly committee meetings are held by conference call, please contact Randy Brown for dates, agendas, or to just get involved!

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Details:
Our Mission

To advance continuous quality improvement in utility businesses through customer focus, organizational leadership, strategic planning, process improvement, rewards and recognition, and employee engagement/development to create operating excellence results.


Committee Goals

- Create an awareness of the need to pursue and measure continuous quality improvement.
- Provide education to advance customer satisfaction in utilities, engineering, and manufacturing businesses.
- Promote participation in AWWA Utility Quality Programs (QualServe), the Florida Benchmarking Consortium (FBC), and the Florida Sterling Council.
- Promote utility management programs such as Environmental Management Systems (EMS) and ISO 14001 certification.
- Cultivate regulatory benefits for utility organizational excellence.
- Recognize world-class utility performance excellence.
Primary Contact:
Randy Brown
Contact Phone:
(954) 545-7044
Project/Committee Member Information
A Brown
(Chair)
City of Pompano Beach Utilities
Utility Director
Pompano Beach, FL
Mr TJ Bayer
Saint Lucie West Services District
Assistant Utilities Director
Port Saint Lucie, FL
Susan Boyer
Florida Benchmarking Consortium
Executive Director
Lady Lake, FL
Marjorie Craig
Village of Tequesta
Environmental Utilities Director
Saint Cloud, FL
Joan Fernandez
Arcadis
Senior Engineer
Plantation, FL
Ms Nancy Gallinaro
City of North Port
Utility Director
North Port, Fl
Ms Maria Loucraft
Broward County - Water and Wastewater Services (Water and Wastewater Operations Division)
Environmental Compliance Specialist
Pompano Beach, FL
Richard Nipper
Toho Water Authority
Kissimmee, FL
Joseph Paterniti
Clay County Utility Authority
Assistant Chief Engineer
Middleburg, FL
Lynn Spivey
City of Plant City Utilities Operations
Plant City, FL
Amy Tracy
Dewberry-Hydro
Associate, Florida Water Resources Market Segment Leader
Fernandina Beach, FL

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